The terms, policies, and conditions described below govern the use of ScalzoCreations.com. Your use and or placement of any order indicate your acceptance of these Conditions of Scalzo Creations.

   Privacy

 We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, keep you updated on your orders, and personalize your shopping experience.

Our secure servers provided by WIX E-commerce website builder protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to ScalzoCreations.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience so that you may retrieve your shopping cart at any time.

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements. This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Privacy on Other Web Sites

 Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site s privacy policy. Scalzo Creations is not responsible for the actions of third parties.

Order Acceptance Policy

 Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Scalzo Creations reserves the right after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 Credit Cards

 We accept the following credit cards: Visa, MasterCard, Amex, and Discover. There is no surcharge for using your credit card to make purchases with Scalzo Creations. Please provide your exact billing address and telephone number (i.e., your credit card bank's address and phone number on file for you).

Incorrect information will cause a delay in processing your order. 

 Shipping Policy

 Please read about our shipping policies on our Shipping & Returns Page. 

 Taxes

 Scalzo Creations shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Michigan. You are solely responsible for all sales taxes or other taxes for orders shipped to other states. In other words, If you have a billing or shipping address in the State of Michigan, you must pay a 6% Sales Tax. Tax will not count for discounts. 

 Typographical Errors

 If a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Scalzo Creations shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. Scalzo Creations shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Scalzo Creations shall immediately issue a credit to your credit card account in the amount of the incorrect price

 Links

 This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Scalzo Creations is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

 This site is owned and operated by Scalzo Creations. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Scalzo Creations. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Scalzo Creations prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and may result in criminal or civil penalties.

CUSTOMER CARE

Scalzo Creations promises to put forth the best customer care.

We will:

- make transactions easier for customers and clients

- provide customers and clients with a consistent level of customer care

- provide secure and safe online payment

- provide clarity around complaints and dispute resolution processes

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Scalzo Creations prioritizes the effective service of customers and the respectful handling of customer complaints. Scalzo Creations commits to the following principles and practices in customer service.

We will:

- Speak respectfully to customers at all times
- Listen carefully and allow customers time to explain the circumstances fully
- Convey a sound knowledge of the business, including its goods, services, and guidelines

- Respect customer privacy and confidentiality

Accurate and consistent information about goods and services

We take active measures to ensure that we:

- Always communicate factually, honestly, and accurately to customers

- Keep publicly available information about goods and services updated

- Provide a clear explanation of our dispute resolution process.
 

Prompt and efficient services

So that we can improve our approach to customer service we:

- Strive to address customer inquiries within a reasonable timeframe

- Regularly review customer service performance, and incorporate findings in how we work.

Service Standards

The following service standards apply when communicating with customers:

Email

- We will respond to customer emails in a timely manner.
- We will use Plain English when replying to customer emails.

Website

- Ensure that the information contained on the website is updated and accurate
- Ensure that contact information is updated
- Answer customer inquiries within a 48-hour period.
- When collecting information, The Privacy policy is easily accessible and available on the website.
Social and Digital Channels

- We will ensure those customer inquiries and complaints received via the organization’s social media and digital channels are answered in a timely and accurate manner.

This Customer Service Policy is the responsibility of the owner of Scalzo Creations.

All policies were last updated on May 25, 2022

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- Credit / Debit Cards

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